I just wrapped up an energizing few days at NATCON25 in Philadelphia, surrounded by leaders and innovators committed to improving mental health care. The National Council for Mental WellBeing puts on an incredible event every year and this year we happy to be at the Pennsylvania Convention Center in Center City Philadelphia. The conversations were great — and there was a common theme throughout nearly every session and chat in the exhibit hall:
“Our virtual care system isn’t working the way we need it to.”
Mental health providers are still grappling with the aftershocks of the rapid Telehealth rollout during the pandemic. Many are stuck with systems that weren’t built for long-term success. Others are facing growing demand, clinician burnout, and outdated technology that hinders more than it helps. Even more are using the telephone or Apps like FaceTime that aren't HIPAA complaint or secure.
Here’s what I consistently heard:
The good news? These problems are fixable.
For the past decade, I’ve helped hundreds of mental health organizations rethink and rebuild their virtual care operations—with better workflows, clinician-first platforms, and sustainable systems that actually scale. The amount of technology is exciting yet overwhelming but with Secure Telehealth, together we can design a plan for you to keep it simple and be successful.
At NATCON25, I had the chance to meet so many passionate professionals ready to take the next step—not just in offering virtual care, but in making it work better.
If we want to increase access, improve outcomes, and support our teams, we need to stop treating virtual care as an add-on and start treating it like a core part of care delivery.
I left the conference encouraged—and more committed than ever to helping providers turn virtual care into a strength, not a struggle.
Let’s keep the conversation going. If you’re rethinking your virtual care strategy and need help making it scalable, sustainable, and supportive of your clinicians and patients, I’m here to help.